#help
Paste your error, get an answer. Staff and users both. Usually minutes, occasionally hours, never four days.
The Discord
Support, status and free bananas.
4,200+ monkeys in the Discord. It is where support happens, where incidents get posted, and where you can watch how we treat people before you give us any money.
Free to lurk. Free to ask.
No account, no purchase, no verification hoop. Read the help channel for ten minutes and decide for yourself.
What is in there
Six channels, no bureaucracy.
#status
A bot posts pool health, incidents and maintenance automatically. It posts the bad days too, which is the point of having it.
#showcase
What people are building. Half of it is genuinely clever, the other half is a bot that buys concert tickets.
#deals
Bonus GB drops, early access to new pools, and giveaways. Occasionally we just top up someone who wrote a good bug report.
#targets
Which product works on which site. Ask before you buy — someone has usually already fought the thing you are looking at.
#off-topic
Monkey pictures, mostly. We are not going to pretend otherwise.
Written up properly
The questions we answer most became guides.
How proxy providers inflate your usage, and how to catch them
The three ways a cheap proxy provider quietly bills you for more traffic than it delivered, and a ten-minute test that shows whether yours is doing it.
Read →Residential vs datacenter: stop buying the expensive one
Most people reach for residential proxies when datacenter would have worked for a third of the price. How to tell which one a target actually needs.
Read →Your first scraper with Python and rotating proxies
A working scraper in about forty lines: requests, rotating proxies, retries that do not hammer the target, and a byte counter so you see what you spend.
Read →Not getting blocked: the boring checklist that works
Before you buy more expensive proxies, fix your headers, your pacing and your TLS fingerprint. Most blocks are the client, not the IP.
Read →About the community
Do I have to be a customer to join?
No. Lurking is free and quite a lot of the channel has never bought anything. If you are trying to work out whether we are worth $5, reading how we handle other people is a reasonable way to decide.
Is Discord the only support channel?
No. [email protected] reaches us and gets answered. Discord is just faster, and it has the side effect of letting you see the answers we gave other people.
Why run support in public at all?
Because it is the strongest honesty signal we have. A private ticket queue lets a provider be pleasant to you and useless to everyone else. In a public room, our worst support interaction is visible to every prospective customer.
That is uncomfortable in exactly the way it should be.
What does the status bot actually post?
Pool availability by product and region, incident start and resolution, and planned maintenance. It posts automatically, so it is not filtered through anyone deciding whether the news is convenient.
Come and lurk.
4,200+ monkeys in the Discord. Nobody will make you buy anything, and Mo is in there being unhelpful.