Bandwidth costs roughly what it costs for everyone. What varies wildly is the organisation stacked on top of it. Ours is thin on purpose, and that is the entire trick — there is no clever arbitrage and no secret cheap pool.
Nobody here is paid commission to get you onto a bigger plan. The price list is the price list.
We do not maintain a compliance department, a SOC 2 audit, or a procurement process. Those cost real money and you would be paying for them.
One channel serves everyone instead of a ticketing platform and a tiered support rota. It is also better, which is a nice accident.
A handful of people, static marketing pages, and infrastructure we can explain on one whiteboard.
Being cheap is not the risky bit. The risky bit is that a cheap provider has three easy ways to quietly make the margin back: inflate the meter, mislabel the IPs, and keep your refund. The rest of this page is about those three things.
Every request logged, with the byte count we billed you for.
Your dashboard shows each request: timestamp, host, status code, bytes in, bytes out, and the fraction of a cent it cost. Export it as CSV and reconcile it against your own logs. If our number is bigger than yours, we are wrong and we will fix it.
Residential means residential. Datacenter is sold as datacenter.
We publish the ASN type behind every IP you get. Nobody at ProxyMonkey has ever relabelled a datacenter range as residential to hit a price point, and the moment we do, you will be able to tell from the ASN field.
Unused balance back within 7 days, no interrogation.
Ask within 7 days of a top-up and your unused balance goes back the way it came. No "you consumed 0.4 GB so the whole thing is void." No support ticket maze. One message in Discord or email works.
Every proxy site says the same five things. Here they are, and here is what is actually true for us.
| The usual claim | What is true here |
|---|---|
| "100% uptime" | Nobody has that. We publish incidents to a status bot in Discord, including the ones that were our fault and the ones that made us look bad. |
| "The biggest pool in the world" | It is not. Bright Data and Oxylabs have far more IPs than we do. On hard targets, a bigger pool wins more often. We would rather you knew. |
| "99.9% success rate" | Success rate depends almost entirely on what you are pointing at and how carefully you wrote your client. A provider quoting one number across all targets has picked the number. |
| "Ethically sourced" with no detail | Everyone writes this. Ask any provider — us included — who the SDK partner is and how users opt in. If the answer is vague, that is your answer. |
| "Enterprise-grade" | We are three people and a status bot. If your procurement process needs a vendor questionnaire filled in, we will politely point you at someone bigger. |
You should not, on the strength of a marketing page. Every claim here is written so that you can check it rather than trust it: export the usage CSV and diff it, whois the IPs we give you, ask for a refund and see what happens.
That is deliberate. A promise you can verify in ten minutes is worth more than a badge.
Send us the two numbers. If ours is higher, we refund the difference and post what went wrong in the Discord where everyone can read it. If yours is wrong, we will show you why, and you get to keep being suspicious of us, which is fine.
We log the destination host, timestamp, status code and byte counts, because that is what makes the meter auditable and what lets us respond to abuse reports. We do not log request bodies, response bodies, or credentials. Logs are retained for 30 days and then deleted.
If you want the detail, it is written down in the privacy policy rather than implied here.
We publish an acceptable use policy, we keep an address that a victim of abuse can actually reach, and we act on reports. Accounts that get used for credential stuffing, harassment, CSAM or fraud get closed and refunded rather than kept.
This is partly ethics and partly self-interest: pools that tolerate that behaviour end up on blocklists, and then nobody’s scraper works.
If our costs move, prices may move — pretending otherwise would be its own small lie. What we will not do is change the rate on a balance you have already paid for. Money already in your account buys traffic at the rate you bought it at.
Something missing? Ask it in Discord and we will add it here. ProxyMonkey has been doing this since 2025.
You can read how we handle other people's problems before you give us any money. That is a feature, not an accident.
Join the Discord4,200+monkeys in the Discord
Post your error, get an answer. Usually in minutes, usually from someone who has hit the same wall.
Pool health, incidents and maintenance posted automatically. Including the bad days.
Bonus GB drops, early access to new pools, and the occasional giveaway for a good bug report.